Do you add fluoride to my drinking water?
Yes. The KY State Health Department requires the addition of fluoride to public drinking water supplies. A daily diet that includes small amounts of fluoride has been credited with reducing the number of cavities in children and young adults.
How do I read my water meter?
For more information on how to read your water meter please click on the this link.
Sometimes my water has a milky color to it. Why?
That milky color is really air bubbles. Sometimes there is an extreme difference between the outside temperature and the inside temperature. When this occurs, air bubbles can form in the water. When that cold water is brought into a warm home, oxygen gas is released into the water as tiny bubbles. If you watch for a few seconds, the air bubbles will rise and the water will become clear again..
When I fill up my swimming pool can I get an adjustment on my bill?
Prestonsburg City Utilities does not offer adjustments on your water bill for filling swimming pools. However, we do offer an adjustment (once per year) on your sewer bill for filling a swimming pool. Contact the water district office for more details about this sewer bill adjustment.
Where does the drinking water in Prestonsburg come from?
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When I come to the office to apply for service, do I need to bring anything with me?
Yes. If you’re just having service switched into your name, you’ll need your driver’s license, state photo I.D., military I.D., or an equivalent photo I.D. with you.

If you’re setting up brand new service at a location, you’ll need your driver’s license, state photo I.D., military I.D., or an equivalent photo I.D. and a plumbing permit.

What do I do if my water bill is higher than usual?
  • Check your meter reading and determine if your meter is turning.
  • If you suspect a leak, you can isolate most of your plumbing by using your existing cut off valve (most homes have them).
  • Determine if the problem is inside or outside your home first. Close the cut off valve where it enters your home. If the meter continues turning (after you’ve closed the valve), it is reasonable to assume the leak is between the home and the meter.
  • If you determine that the leak is inside your home, start by isolating each toilet and faucet valve. Check the meter each time a valve is closed until the source of the leak is found.
  • If you still haven’t isolated the leak, check these other possible sources of leaks.
  • If all else fails, call a plumber.

Facts and Tips

Possible Sources of Water Leaks

  • Commode
  • Washing Machine
  • Dish Washer
  • Water Cooled Air Conditioner
  • All Water Faucets
  • Water Pipes Under Floor or In Crawl Space
  • Lawn Sprinkler Valve
  • Outside Garden Hose Faucet
  • Hot Water Heater

Facts About Your Hot Water Tank:

Sometimes, the “dip tube” from a hot water tank may be defective. A “dip tube” is a plastic pipe that delivers a flow of cold water in a water heater so that it will produce hot water. Signs of a defective “dip tube” include loss of hot water volume and pressure and the appearance of tiny white or gray particles in the hot water supply.

The best thing to do is contact your licensed plumbing professional and allow that person to diagnose the problem. If it is determined that the “dip tube” is the problem, there are two recommended courses of action. You can replace the “dip tube,” flush the hot water tank, and flush the strainers and aerators, or you can replace the hot water tank and perform the same flushing techniques. Regardless of which solution is used, the fixtures, strainers, and aerators will have to be cleaned again and again until all of the pieces of tube are flushed from the piping.

Did You Know?

  • A BILLION people don’t have access to clean drinking water on this planet.
  • A hot water faucet that leaks 60 drops per minute can waste 192 gallons of water and 48 kilowatt hours of electricity per month.
  • Only one percent of the water on Earth is fresh and accessible for human use. The remaining 99% is either unusable brine or ice.
  • The world has approximately 326 trillion gallons of water. That amount of water remains constant, but the various forms it takes are constantly changing. The same water re-circulates over and over again, first evaporating, then condensing, and then falling to the earth again as rain or snow.
  • Your body is able to store food, but not water. The average person’s body eliminates about three quarters of a gallon of water each day.
  • One glass of water will stop midnight hunger pangs for almost 100% of dieters studied in a University of Washington study.
  • Preliminary research indicates that 8 – 10 glasses of water a day could significantly ease back and joint pain in up to 80% of suffers.
  • A mere 2% drop in body water can trigger fuzzy short-term memory, trouble with basic math, and difficulty focusing on the computer screen or on a printed page.