Payment is due when bills are mailed. If payment is not received in our office by the end of the day on the 15th of the following month, a 25% penalty will be added to the account(s) of customers who have not paid their bill in full. The customer’s bill will include notice that a 25% penalty will be added to the account(s) if payment is made after the fifteenth day of the month, and on the twentieth day services will be disconnected.

If a customer has a dispute with a bill the customer may contact a customer service representative by calling (606) 886-6871. If it is necessary for the Commission to interrupt utility service for non-payment, customer(s) will be required to pay their bill(s) in full, plus a $45.00 fee to restore utility service beginning on the twentieth day of every month.

For the convenience of our customers, we have a night deposit box located at the front of our building. The deposit box is checked every morning. If payment has been dropped in the night deposit box on the 15th, there will be no 25% penalty.

THE BILL MAILED IS THE ONLY NOTICE YOU WILL RECEIVE AND FAILURE TO RECEIVE YOUR BILL DOES NOT EXCUSE PAYMENT.